thehautesurface
thehautesurface

Cookie Policy

This Cookie Policy explains how THEHAUTESURFACE uses cookies and similar technologies when you visit our website.

Last updated: 24 May 2026

This Cookie Policy explains how THEHAUTESURFACE (“we,” “us,” or “our”) uses cookies and similar technologies on https://thehautesurface.sg/ (the “Website”).

This Cookie Policy should be read together with our Privacy Policy, which explains how we collect, use, disclose, and protect personal data more broadly. Under Singapore’s PDPA, where cookies are used in a way that involves personal data, the PDPA applies to that collection, use, or disclosure. (IMDA PDPC)

1. What Are Cookies?

Cookies are small text files placed on your browser or device when you visit a website. They help websites function, remember certain settings, improve performance, measure usage, and support analytics or advertising activities. PDPC guidance notes that different cookies serve different purposes and that some cookies may only store technical data, while others may be capable of collecting personal data depending on how they are used. (IMDA PDPC)

Cookies may be:

  • session cookies, which are deleted when you close your browser, or
  • persistent cookies, which remain on your device for a longer period unless deleted earlier. PDPC guidance discusses both session and persistent cookies in explaining how cookie use may interact with the PDPA. (IMDA PDPC)

2. Why We Use Cookies

We may use cookies and similar technologies for purposes such as:

  • enabling core website functions
  • improving site performance
  • remembering user preferences
  • understanding how visitors use the Website
  • measuring the effectiveness of our advertising or campaigns
  • supporting enquiry, booking, or form-related workflows
  • improving user experience and content presentation

These purposes are consistent with the kind of analytics, online activities, and research-related uses addressed in PDPC guidance, which states that where personal data is involved, organisations must comply with the PDPA. (IMDA PDPC)

3. Types of Cookies We May Use

A. Strictly Necessary Cookies

These cookies are used to help the Website function properly. They may support essential features such as page navigation, security, load balancing, session continuity, spam prevention, and access to forms or booking functions.

Because some online activities are clearly requested by the user and many internet services depend on cookies to function, PDPC guidance recognises that separate consent may not always be needed in every situation, especially where the cookie does not collect personal data or where the user is aware of the purpose and has voluntarily provided data for that purpose. (IMDA PDPC)

B. Functional Cookies

These cookies help remember choices or preferences, such as previously viewed pages, language preferences, or form-related convenience settings, where implemented.

C. Analytics or Performance Cookies

These cookies help us understand how visitors interact with the Website, such as which pages are visited, how users move through the Website, which content performs well, and where users may drop off before enquiring.

PDPC guidance states that analytics and research activities that involve personal data must comply with the PDPA, and it encourages anonymisation where possible. (IMDA PDPC)

D. Advertising or Marketing Cookies

These cookies may be used to measure campaign performance, understand how users found our Website, or support retargeting or ad optimisation through platforms such as Meta or other advertising systems, if enabled on the Website.

Where such technologies involve personal data, the PDPA applies. Organisations should also be mindful of marketing and consent rules more broadly when engaging in digital marketing activities. (IMDA PDPC)

4. Cookies and Personal Data

Not all cookies collect personal data. PDPC guidance specifically states that consent is not needed for cookies that do not collect personal data. However, where cookies are used in a way that collects, uses, or discloses personal data, the PDPA applies. (IMDA PDPC)

Depending on how our Website and tools are configured, cookie-related data may sometimes be linked with:

  • IP addresses
  • device identifiers
  • browser information
  • referral sources
  • browsing behaviour on our Website
  • enquiry or form-submission context
  • advertising interaction data

Where that happens, we handle the related personal data in accordance with our Privacy Policy and applicable law. PDPC guidance on online activities and key concepts notes that technical identifiers may amount to personal data depending on context and the ability to identify an individual. (IMDA PDPC)

5. Third-Party Cookies and Tools

We may allow certain third-party services to place cookies or use similar technologies through our Website, depending on the tools we activate. These may include:

  • website analytics providers
  • advertising platforms
  • booking platforms
  • embedded content providers
  • security or anti-spam tools
  • form or CRM-related tools

These third parties may process data according to their own privacy policies and terms. We do not control all third-party cookies directly, and you should review the privacy documentation of those providers where relevant.

If personal data is transferred or processed through third-party providers, organisations remain responsible for complying with the PDPA, including applicable protection and transfer-related obligations. PDPC guidance also addresses cross-border protection expectations and the broader data protection obligations that apply to organisations. (IMDA PDPC)

6. How You Can Manage Cookies

You can usually manage or disable cookies through your browser settings. Most browsers allow you to:

  • view stored cookies
  • delete cookies
  • block some or all cookies
  • restrict third-party cookies
  • clear browsing data

Please note that disabling some cookies may affect how parts of the Website work, including contact forms, booking tools, saved preferences, security functions, analytics functionality, or general user experience.

PDPC guidance recognises that many internet activities depend on cookies and that unnecessarily restricting cookies may impede website usability. (IMDA PDPC)

7. Cookie Consent and Your Choices

Where required, we may present a cookie notice, banner, or preference tool to inform you about cookie use and let you manage choices.

Our general approach is:

  • cookies that are strictly necessary for the functioning of the Website may be used without optional consent where appropriate
  • analytics, advertising, or similar cookies may be managed through notice and consent mechanisms where appropriate to the way the Website is configured
  • where cookies do not collect personal data, separate consent may not be required under PDPC guidance

This reflects the PDPC’s approach that not all cookies collect personal data, and that the need for consent depends on the nature of the cookie, the data involved, and the context in which it is used. (IMDA PDPC)

8. Security and Good Practice

We take reasonable steps to manage website data responsibly. PDPC guidance on data protection practices for ICT systems recommends good website and cookie-related safeguards, including avoiding unnecessary storage of personal data in cookies and validating cookie data appropriately in secure web application design. (IMDA PDPC)

Where possible and appropriate, we aim to:

  • minimise unnecessary collection
  • avoid storing unnecessary personal data in cookies
  • use reputable tools and plugins
  • keep systems and integrations reasonably updated
  • limit access to website data to those who need it
  • use anonymised or aggregated analytics where feasible

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

  • changes in website features
  • changes in analytics, advertising, or booking tools
  • changes in our operational practices
  • legal or regulatory developments

Any updated version will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions about this Cookie Policy or how we use cookies and similar technologies, please contact:

THEHAUTESURFACE
Email: hello@thehautesurface.sg
Phone / WhatsApp: +65 8802 0606
Address: 122 Eunos Ave 7, Rich field Industrial #01-01, Singapore 409575

If your question relates to personal data, you may also refer to our Privacy Policy or contact our Data Protection Officer/privacy contact listed there.

THEHAUTESURFACE is a Singapore-based premium surface transformation specialist offering epoxy grouting and interior film solutions for residential and commercial spaces.
© Copyright 2026 TheHauteSurface
+65 8802 0606
hello@thehhautesurface.sg
Islandwide
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