Last updated: 24 May 2026
THEHAUTESURFACE (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you:
This Privacy Policy is intended to help you understand how we handle your personal data in accordance with applicable Singapore data protection requirements, including the Personal Data Protection Act 2012 of Singapore (“PDPA”). The PDPA provides a baseline standard of protection for personal data in Singapore and governs how organisations collect, use, and disclose personal data. (IMDA PDPC)
“Personal data” generally refers to data about an individual who can be identified from that data, or from that data together with other information to which we may have access. This reflects the PDPA’s general approach to personal data. (IMDA PDPC)
Depending on how you interact with us, we may collect the following types of personal data:
A. Contact and identity information
B. Project and enquiry information
C. Uploaded content
D. Booking and communication information
E. Website usage and technical data
F. Marketing and preference data
You may choose not to provide certain personal data, but this may affect our ability to respond to your enquiry, provide a quotation, book a consultation, or assess your project.
We may collect personal data in the following ways:
A. Directly from you
When you:
B. Automatically through our website
When you visit our website, certain technical and usage data may be collected through cookies, analytics tools, pixels, server logs, and similar technologies.
C. From third-party tools or platforms
Depending on how our website is configured, we may receive information from:
D. From project-related contacts
For commercial or designer-led projects, we may receive your details from your company, interior designer, contractor, project manager, or other authorised contact acting for the project.
Under the PDPA, organisations generally collect, use, and disclose personal data for purposes that a reasonable person would consider appropriate in the circumstances, subject to the PDPA’s rules and exceptions. (IMDA PDPC)
We may collect, use, and disclose your personal data for the following purposes:
A. To respond to your enquiries
B. To provide quotations and recommendations
C. To manage bookings and service delivery
D. To review project suitability
E. To manage customer and project records
F. To improve our website, services, and operations
G. For marketing and advertising
H. For compliance, protection, and legal purposes
I. For other purposes notified to you
Where required, we will collect, use, or disclose your personal data with your consent or as otherwise allowed under applicable law.
By submitting a form, sending us your details, uploading photos or files, messaging us through WhatsApp, booking a consultation, or otherwise contacting us for a quotation or service-related purpose, you acknowledge that you have read this Privacy Policy and consent to our collection, use, and disclosure of your personal data for reasonable purposes connected to your enquiry, project, or relationship with us, unless a different legal basis or exception under applicable law applies.
If you provide us with personal data relating to another individual, you should ensure that you have the authority to do so and, where necessary, that you have obtained that individual’s consent.
We may use cookies and similar technologies to support website functionality, security, analytics, and marketing performance.
These technologies may help us:
We may use tools such as:
Where analytics or research activities involve personal data, organisations remain subject to the PDPA. PDPC guidance also encourages the use of anonymised data where possible. (IMDA PDPC)
You can usually control cookies through your browser settings. However, disabling some cookies may affect certain website functions.
We may disclose your personal data where reasonably necessary for the purposes set out in this Privacy Policy, including to:
We do not sell your personal data.
Some of our service providers or platforms may store or process personal data outside Singapore.
Where personal data is transferred overseas, we will take reasonable steps to ensure that the transferred personal data continues to receive a standard of protection comparable to that required under the PDPA, as reflected in PDPC guidance on cross-border data transfers. (IMDA PDPC)
The PDPA includes a Protection Obligation requiring organisations to make reasonable security arrangements to protect personal data in their possession or under their control. (IMDA PDPC)
We take reasonable administrative, technical, and organisational steps to protect personal data, including, where appropriate:
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
The PDPA’s Retention Limitation Obligation generally requires organisations to stop retaining personal data when it is no longer needed for legal or business purposes. (IMDA PDPC)
We may retain your personal data only for as long as reasonably necessary for:
When personal data is no longer needed, we may delete, anonymise, or securely dispose of it.
The PDPA includes an Accuracy Obligation requiring organisations to make reasonable efforts to ensure personal data used to make decisions about individuals or disclosed to other organisations is accurate and complete. (IMDA PDPC)
We encourage you to provide accurate and complete information and to let us know if your details change.
Under the PDPA, individuals generally have rights to request access to personal data held by an organisation and to request correction of personal data, subject to applicable exceptions. (IMDA PDPC)
If you would like to request:
please contact us using the details below.
We may need to verify your identity and request enough information to process your request. We may also charge a reasonable administrative fee for access requests where permitted by law, and we will let you know before processing such a request if a fee applies.
You may withdraw your consent to our collection, use, or disclosure of your personal data by contacting us.
Please note that depending on the nature of your request, withdrawing consent may affect our ability to continue communicating with you, provide a quotation, arrange a site visit, deliver services, or support warranty or after-sales matters.
We will process withdrawal requests within a reasonable period, subject to legal or operational limitations.
If we send you marketing or promotional messages, we will do so in accordance with applicable laws and communication rules.
You may opt out of receiving marketing communications from us at any time by:
If you are in Singapore, organisations should also consider the PDPA’s Do Not Call framework when sending certain marketing messages to Singapore telephone numbers. (IMDA PDPC)
Our website may contain links to third-party websites, tools, booking systems, messaging services, or partner platforms.
We are not responsible for the privacy practices, content, or security of third-party websites or services. You should review their privacy policies separately.
Our website and services are intended for general audiences. We do not intentionally collect personal data from children in a way that is inconsistent with applicable law.
If you believe a child has submitted personal data to us without appropriate authority or context, please contact us so that we can review the matter.
We may update this Privacy Policy from time to time to reflect:
The updated version will be posted on this page with a revised “Last updated” date.
If you have questions about this Privacy Policy, want to withdraw consent, or wish to request access to or correction of your personal data, please contact us at:
THEHAUTESURFACE
Email: hello@thehautesurface.sg
Phone / WhatsApp: +65 88020606
Address: 122 Eunos Ave 7, Rich field Industrial #01-01, Singapore 409575
Attention: Data Protection Officer / Privacy Contact
Singapore’s PDPA requires organisations to designate at least one individual to be responsible for ensuring compliance with the PDPA. (IMDA PDPC)
Our designated Data Protection Officer or privacy contact can be reached at:
Name / Role: Business Owner
Email: hello@thehautesurface.sg
Phone: +65 88020606
